If you are looking for the Income Tax customer care number, you can contact the Income Tax Department’s official helpdesk for assistance with income tax e-filing, ITR filing, refunds, tax processing, rectification, notices, and other online services.
For general e-Filing and Centralized Processing Centre (CPC) related queries, the Income Tax Department currently lists these official numbers:
- 1800 103 0025
- 1800 419 0025
- +91-80-46122000
- +91-80-61464700
These numbers are intended for queries related to income tax e-filing, ITRs and forms, tax processing, intimation, rectification, refunds, and other related services.
Because the Income Tax Department has separate support channels for different services, taxpayers should use the appropriate helpline instead of calling a general number for every issue.
Income Tax Customer Care Number
The Income Tax Department customer care numbers for e-Filing and CPC-related assistance are:
| Purpose | Customer Care Number |
|---|---|
| e-Filing & CPC | 1800 103 0025 |
| e-Filing & CPC | 1800 419 0025 |
| e-Filing & CPC | +91-80-46122000 |
| e-Filing & CPC | +91-80-61464700 |
| AIS & Reporting Portal | 1800 103 4215 |
| PAN/TAN-related queries through the Tax Information Network | +91-20-27218080 |
| Outstanding tax demand assistance | 1800 309 0130 / +91 821 6671200 / +91 821-7151515 |
The Income Tax Department's official contact page provides these service-specific contact details.
What Is the Income Tax Customer Care Number Used For?
The Income Tax e-Filing helpdesk can assist taxpayers with several online income tax services. Common issues include:
- Income Tax Return filing
- ITR-related technical problems
- Problems while submitting an ITR
- Income tax refund-related queries
- Tax processing and intimation-related issues
- Rectification-related queries
- Problems with e-Filing services
- Issues related to forms available on the e-Filing portal
- Account and login-related problems
- Certain issues related to notices and online compliance
- Technical difficulties while using the Income Tax e-Filing portal
The official Income Tax Department describes the e-Filing and CPC helpdesk as supporting e-Filing of returns and forms, along with intimation, rectification, refund and other income-tax processing-related queries.
Income Tax Helpline Number for ITR Filing
If you are facing a problem while completing your ITR filing online, you can contact the Income Tax e-Filing helpdesk.
The official numbers include:
- 1800 103 0025
- 1800 419 0025
You can also use:
- +91-80-46122000
- +91-80-61464700
The Income Tax Department provides these numbers for e-Filing and CPC-related assistance.
Before calling, keep your relevant details available. Depending on your issue, these may include your PAN, assessment year, ITR acknowledgement number, registered mobile number, or details of the error displayed on the portal. Learn more in our ITR-V submission guide on how to properly verify your submission.
Note: Do not share your income-tax portal password, OTP, ATM PIN, bank password or other confidential credentials with anyone claiming to be a helpdesk representative.
Income Tax Customer Care Number for Refund Issues
If your income tax refund has not been received, you may first check your income tax refund status through the official Income Tax e-Filing portal.
For processing or refund-related issues, the Income Tax Department lists the e-Filing and CPC helpdesk numbers:
- 1800 103 0025
- 1800 419 0025
- +91-80-46122000
- +91-80-61464700
The CPC helpdesk handles queries related to income-tax processing, including refund-related matters.
However, calling customer care may not immediately resolve every refund delay. A refund can be affected by issues such as incorrect bank details, pending verification, outstanding tax demand, processing status, defective return or other discrepancies.
Taxpayers should therefore check the return and refund status on the e-Filing portal before contacting the helpdesk.
Income Tax Helpline Number for PAN and TAN
PAN and TAN-related services can involve a different support channel. For details regarding your PAN card or tasks like PAN Aadhaar linking, specialized channels exist.
The Income Tax Department's official contact information lists the Tax Information Network (TIN) number:
+91-20-27218080
This number is listed for queries related to PAN and TAN applications for issuance or updates through the Tax Information Network. The listed service timing is 07:00 hrs to 23:00 hrs on all days.
If your issue is specifically related to PAN application or PAN/TAN services, make sure you contact the appropriate service provider or helpdesk rather than assuming every PAN issue is handled by the general e-Filing helpdesk.
Income Tax Customer Care Number for AIS
The Annual Information Statement (AIS) provides taxpayers with information relating to financial transactions and other information reported to the Income Tax Department.
For queries concerning:
- AIS
- Taxpayer Information Summary (TIS)
- SFT preliminary response
- Responses to e-campaigns
- e-Verification
The Income Tax Department lists the following number: 1800 103 4215
The official contact page currently lists the AIS and Reporting Portal helpdesk timing as 09:30 hrs to 18:00 hrs, Monday to Friday.
If information displayed in your AIS appears incorrect, taxpayers should review the relevant transaction and use the available feedback or response mechanism instead of relying only on a phone call.
Income Tax Customer Care for Outstanding Tax Demand
If you have received an income tax notice regarding an outstanding tax demand and need assistance, the Income Tax Department has a dedicated Demand Management – Taxpayer Demand Facilitation Center (DFC).
The official contact page currently lists:
- 1800 309 0130
- +91 821 6671200
- +91 821-7151515
- Email: taxdemand@cpc.incometax.gov.in
The department lists the DFC as a facilitation channel for taxpayers dealing with outstanding tax demands.
The listed inbound-call timings are 08:00 hrs to 20:00 hrs Monday to Friday and 09:00 hrs to 18:00 hrs on Saturday, except national holidays.
How to Contact the Income Tax Department Online
Calling customer care is not the only way to get assistance.
Taxpayers can also use the official Income Tax e-Filing portal to access help, FAQs, user manuals, online services and grievance mechanisms.
The Income Tax Department provides a dedicated grievance facility through the e-Filing portal. A taxpayer can raise a grievance even if they are not registered on the e-Filing portal. The department also states that grievance status can be checked both before and after login.
The grievance facility can cover departments and areas including:
- e-Filing
- Assessing Officer (AO)
- CPC-TDS
- CPC-ITR
Therefore, if your issue cannot be resolved through general helpdesk assistance, raising an online grievance can be a useful alternative.
How to Raise an Income Tax Grievance
If you have an unresolved issue, follow these general steps:
- Visit the Income Tax e-Filing Portal: Open the official Income Tax Department e-Filing website.
- Log in to Your Account: Use your available login credentials and complete the required authentication.
- Access the Grievance Facility: Go to the grievance section available through the e-Filing portal.
- Select the Relevant Department: Choose the department or category related to your issue, such as e-Filing, CPC-ITR, CPC-TDS or AO.
- Describe the Problem: Explain the issue clearly. Include relevant information such as the assessment year, acknowledgement number or transaction details where appropriate.
- Submit and Save the Grievance Details: After submitting the grievance, save the acknowledgement or grievance number so you can track the status later.
The Income Tax Department confirms that grievance status can be checked through the portal and that e-verification is not required to raise a grievance.
What Information Should You Keep Before Calling Income Tax Customer Care?
Having the necessary information ready can make it easier to explain your problem.
Depending on your query, keep the following details available:
- PAN
- Assessment Year
- ITR acknowledgement number
- Mobile number registered with the e-Filing account
- Email ID registered with the portal
- Refund details
- Notice or order details
- DIN, where applicable
- Screenshot of the error
- Date on which the problem occurred
- Relevant transaction or challan details
Do not disclose your password, OTP or other confidential authentication information over a phone call.
Common Problems for Which Taxpayers Seek Help
Taxpayers frequently look for Income Tax customer care when they face problems such as:
- ITR Filing Error: An error may appear while preparing, validating or submitting an ITR. You may also check our guide on how to e-file your tax return without Form 16 if missing employer documents cause confusion with your Form 16. Technical issues can sometimes be resolved through the e-Filing helpdesk or portal guidance.
- ITR Verification Problem: After submitting an ITR, taxpayers generally need to complete verification. If there is an issue with verification, the official portal's help resources can provide guidance.
- Refund Delay: If your return has been processed but the refund has not reached your bank account, check the refund and return status first.
- Income Tax Notice: If you receive an income tax notice, verify the notice through the official portal and follow the instructions applicable to that notice.
- Login Problem: Taxpayers may contact the e-Filing helpdesk when they experience certain account or login-related problems.
- AIS Discrepancy: If information in AIS appears incorrect, use the appropriate AIS feedback mechanism and retain supporting documents.
- Outstanding Demand: For outstanding tax-demand-related assistance, taxpayers can use the dedicated Demand Management Facilitation Centre.
Income Tax Customer Care Number: Important Safety Tips
Searches for "Income Tax customer care number" can also expose taxpayers to fraudulent websites and fake helpline numbers. Always verify the contact number from the official Income Tax Department website before calling.
Remember these precautions:
- Use official Income Tax Department websites.
- Do not trust random numbers shown on social media.
- Never share OTPs with callers.
- Never share your e-Filing password.
- Do not share banking passwords or card PINs.
- Be cautious of callers promising an instant refund.
- Do not install unknown remote-access applications at another person's request.
- Verify notices through the official e-Filing portal.
- Keep screenshots and acknowledgement numbers for technical complaints.
The safest approach is to obtain contact information directly from the official Income Tax Department portal because helpdesk numbers and operating hours can change.
Income Tax Customer Care Number vs Income Tax Office
The Income Tax customer care helpdesk is primarily useful for online services and specific taxpayer-support queries. It should not be confused with contacting your local Assessing Officer or visiting an Income Tax office.
For certain matters, taxpayers may need to use the appropriate online service, grievance mechanism, jurisdictional officer or another designated department rather than the general helpdesk.
The official Income Tax portal is designed as a single-window platform for income-tax-related services for taxpayers and other stakeholders.
Frequently Asked Questions
What is the Income Tax customer care number?
The Income Tax Department lists 1800 103 0025 and 1800 419 0025 among its e-Filing and CPC helpdesk numbers. It also lists +91-80-46122000 and +91-80-61464700 for related support.
What is the Income Tax helpline number for ITR?
For ITR and e-Filing-related assistance, taxpayers can use the Income Tax Department's e-Filing and CPC helpdesk numbers, including 1800 103 0025 and 1800 419 0025.
What is the Income Tax customer care number for refund?
Refund and income-tax processing-related queries are handled through the e-Filing and CPC support channel. The listed numbers include 1800 103 0025 and 1800 419 0025.
What is the Income Tax helpline number for AIS?
The Income Tax Department lists 1800 103 4215 for AIS and Reporting Portal queries, including AIS, TIS, SFT preliminary response, e-campaign responses and e-Verification.
What is the PAN customer care number?
For PAN and TAN application or update queries through the Tax Information Network, the Income Tax Department lists +91-20-27218080.
Can I raise an Income Tax grievance online?
Yes. The Income Tax Department provides an online grievance facility through its e-Filing portal. The department states that even taxpayers who are not registered on the portal can raise a grievance.
Do I need to call Income Tax customer care for every issue?
No. Many issues can be resolved through the Income Tax e-Filing portal's FAQs, help pages, user manuals, online services and grievance system. Use the helpdesk when you need assistance with an issue that cannot be resolved through the available online resources.
Final Words
The Income Tax customer care number is useful when taxpayers need assistance with ITR filing, e-Filing, refunds, tax processing, rectification and other Income Tax portal-related services.
For general e-Filing and CPC assistance, the key numbers are 1800 103 0025 and 1800 419 0025, with additional numbers +91-80-46122000 and +91-80-61464700 listed by the Income Tax Department.
Different issues have different support channels. AIS queries, PAN/TAN matters and outstanding tax demands have separate contact details. Therefore, selecting the correct helpdesk can save time and help ensure that your query reaches the appropriate support team.
Most importantly, always verify contact information on the official Income Tax Department website before calling. Helpdesk numbers, timings and service arrangements can change, so taxpayers should rely on the latest official information rather than outdated third-party listings.