Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs all financial transactions, payments, and service engagements between you ("Client", "User", or "Customer") and EASYTAX GLOBAL IT SOLUTIONS PRIVATE LIMITED ("EasyTax", "Company", "we", "us", or "our"), operating the web platform easytax.live.

By paying for any tax e-filing, GST registration, MCA corporate incorporation, trademark filing, TDS compliance, or Chartered Accountant advisory service on EasyTax, you explicitly agree to the cancellation windows, fee structures, and refund procedures described herein.

We understand that personal circumstances or business requirements may change after placing an order. You are entitled to cancel your service order under the following terms:

• Immediate Cancellation (Within 2 Hours of Payment): If you cancel before an expert CA/CS has been assigned to your file and before any document verification has started, you are eligible for a 100% full refund of the professional fee paid.
• Pre-Filing Cancellation (Work in Progress): If work has commenced (e.g., initial document audit, tax computation drafting, or RUN name search) but the final return/application has not yet been submitted to the government portal, a partial refund will be provided after deducting a nominal administrative drafting fee (₹299–₹499 depending on plan tier).
• Post-Submission (Filed with Government): Once your application, return, or statutory form (such as ITR-V, GSTR-3B, SPICe+, or Trademark Application) has been submitted to the Income Tax Department, GST Portal, or Ministry of Corporate Affairs, the order cannot be cancelled, and fees become non-refundable.

Refunds are evaluated systematically against the progress stage of your service engagement:

Refunds shall NOT be granted under the following circumstances:

• Government Statutory Fees: Fees paid directly to government treasuries (MCA incorporation fees, GST late fees, ITD 234F penalties, PAN card application challans, or digital signature certificate (DSC) issuance costs) are non-refundable under any circumstances as the government does not refund statutory challans.
• Client Inaction or Withholding Documents: If a filing cannot be completed because the client failed to provide mandatory documents (Form 16, bank statements, OTP verification) within 30 days of payment despite multiple reminders.
• Incorrect or Fraudulent Data Provided: If a tax return or application is rejected by government authorities due to false information or fake invoices supplied by the client.
• Change of Mind Post-Filing: Requests made after the acknowledgement receipt (ITR-V / ARN) has been successfully delivered.

To ensure swift resolution, please follow our 3-step verification workflow:

1. Step 1 — Email Support: Send an email to info@easytax.live from the registered email address used during payment.
2. Step 2 — Provide Details: Include your Full Name, Phone Number, Order/Payment ID, and a brief description of the reason for cancellation.
3. Step 3 — Review & Approval: Our accounts and compliance team will review your order file status within 24 business hours and notify you of the approval status.

Once approved, your refund is processed immediately via our secure payment gateway partner (Razorpay / Cashfree / Stripe).

The funds will reflect in your account within 5 to 7 banking days depending on your issuing bank:

• UPI Payments (GPay / PhonePe / Paytm): Usually credited within 24 to 48 hours.
• Net Banking & Debit Cards: 3 to 5 business days.
• Credit Cards: 5 to 7 business days (reflected on next billing statement).

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, EasyTax maintains a dedicated Grievance Officer for escalated disputes: