Refund policy

Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: 01 January 2026  ·  EASYTAX GLOBAL IT SOLUTIONS PRIVATE LIMITED, Jaipur, Rajasthan, India

1. Scope of this Policy

EASYTAX GLOBAL IT SOLUTIONS PRIVATE LIMITED ("Company", "we", "our", "us") provides digital and professional tax-preparation and compliance services, including Income Tax Return (ITR) filing, GST registration and filing, business registration, and related advisory work. This policy explains when an order may be cancelled and when a refund may be issued for these services.

Because our offerings are digital, professional and effort-based services rather than physical goods, refund eligibility depends on how much work has been carried out at the time your request is received. This policy should be read together with our Terms & Conditions and Privacy Policy.

2. Cancellation of an Order

You may request cancellation of a purchased service at any time before our team has started working on it. To cancel, contact us using the details in Section 8 and quote your order or payment reference so we can locate your transaction quickly.

• Before work begins: If we have not yet started preparing your return, application or documents, you are eligible for a full refund of the service fee paid to us.
• After work begins: Once our team has started reviewing your documents, preparing your return or application, or communicating with a government portal on your behalf, the order is treated as "in progress" and standard cancellation is no longer available.
• "Work begins" means the point at which a member of our team is assigned to and actively starts on your service, not merely the moment of payment.

3. When You Are Eligible for a Refund

A refund may be issued in the following situations:

• Payment has been received but work on your service has not yet started.
• A duplicate or double payment has been made for the same service due to a technical or gateway error.
• We are unable to deliver the service you paid for, and no substitute service acceptable to you can be arranged.
• An amount has been charged in excess of the applicable service fee.

4. Non-Refundable Cases

Refunds will not be available in the following cases:

• Completed filings: Once a return, registration or application has been prepared and submitted, the service is treated as delivered and the fee is non-refundable.
• Work already delivered: Where preparation, review or advisory work has been performed, fees for the work completed are non-refundable, even if the order is later cancelled.
• Government fees and statutory dues: Taxes, government portal charges, challans and any statutory fees paid to authorities (Income Tax, GST, MCA and similar) on your behalf cannot be refunded by us.
• Third-party charges: Amounts paid to third-party providers or partners engaged to deliver your service.
• Incorrect or incomplete information: Delays, rejections or rework arising from inaccurate, incomplete or late information or documents supplied by you.
• Change of mind: A change of mind after work on the service has started.

5. How to Request a Refund or Cancellation

To request a cancellation or refund, email our support team at the address in Section 8 from the email address used to place the order. Please include:

• Your name and registered email or phone number;
• The service purchased and the order or payment/transaction ID (for example, your Razorpay Payment ID);
• A brief reason for the cancellation or refund request.

We aim to acknowledge every request within a reasonable time and to confirm the outcome after reviewing the status of your order. Providing the correct order or payment reference helps us process your request faster.

6. Refund Processing Time & Method

Where a refund is approved, it will be processed to the original payment method used at the time of purchase, through our payment gateway, Razorpay. We do not issue refunds in cash or to a different account or instrument.

• Approved refunds are typically initiated within 5–7 business days of confirmation.
• After a refund is initiated, the time for the amount to reflect in your account depends on your bank or card issuer and Razorpay's settlement timelines, which are outside our direct control.

7. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes or applicable requirements. The updated version will be published on this page with a revised effective date, and it will apply to orders placed after that date. We encourage you to review this page periodically.

8. Contact Us

For any cancellation or refund request, or questions about this policy, please contact us: